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Call Center Services Buyer's Guide - The Offshore Call Center Debate

One of the major decisions to make when considering outsourcing your call center is whether to go with an offshore provider or use a company whose call centers are in the U.S.

Call Center Services Buyer's Guide - Pricing

Pricing call center services is fairly complex. The bulk of the cost is per‐minute or per‐hour fees for each agent or call, depending on how your contract is structured.

Call Center Services Buyer's Guide - Preparing For Your Search

Call center service providers come in different sizes, use different methods and technologies, and have different specialties.

Call Center Services Buyer's Guide - Introduction

Hiring an outside vendor to handle your incoming calls can be a daunting prospect. To some of your employees, it may seem like an obvious business decision – others may feel that it is an expensive, risky way to treat customers and prospects.

Web Site Design Buyer's Guide - Introduction

Launching a web site design project can be a challenge for any business, and the process starts with defining what you want the site to do.

Web Site Design Buyer's Guide - Understanding Contracts

Depending on the company and the scope of your web development project, there may be a few different ways your project gets started.

Web Site Design Buyer's Guide - Tips

Talk to your users. Before spending $10,000 on an interactive web site, make sure that your customers will use it.

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