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Call Center Software Buyer's Guide - Evaluating Call Center Providers

In addition to carefully comparing features and prices, you should take extra care to evaluate potential call center providers on their overall business, not just their product.

Call Center Software Buyer's Guide - Call Center System Pricing

Building call center systems from the ground up is a very expensive proposition. If you’re running the software in your own data center, you’ll need hardware, phones, and software, as well as staff to run the system.

Call Center Software Buyer's Guide - Call Center Buying Tips

Get ready for VoIP. If your business has multiple offices, switching to VoIP is probably already on your mind. A call center upgrade can be the incentive you need to get it done.

Sales Force Automation Software Buyer's Guide - Introduction

Providing your staff with “the right tools for the job” is a mantra often invoked for technology‐reliant staffers like developers or designers.

Sales Force Automation Software Buyer's Guide - Evaluating SFA Software

With so much riding on your SFA software, it is important that you try it out yourself. Come up with a list of your more frequent sales activities and use that to evaluate different software packages.

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