What You Should Know About Teleconferencing Service

by VENDIREX on 10/28/2015 - 11:48 am |

Tag: Equipment Leasing

Because most business phone systems allow only 3 callers to connect at once, audio conferencing is an extremely desirable service - offering large groups of people the opportunity to communicate simultaneously.

The providers are either long distance companies or independent bureaus; using connection bridges to turn separate calls in a single conversation. The similarities are greater than the differences, when you’re comparing various teleconferencing service vendors. The necessary equipment is produced by only a handful of manufacturers, making the features basically the same.

What varies is the kind of conferencing you can opt to use. Depending on the sensitivity of the meeting, and the number of attendees, you will have two basic choices:

  1. Operator Assisted - This service offers the all-inclusive support expected with important corporate calls and high level meetings. A reservation is required, to make sure an operator is available to manage the call - from roll call to wrap-up. If your conference will have a large amount of participants, using an operator to manage the logistics while you talk can be invaluable. The downside is higher cost and 24 hour advance reservation.

  1. Reservation-less - The most popular teleconferencing, it can start in just a few minutes, any hour and any day of the week. Typically this method is used by salesmen to meet with prospects, or for discussions between departments. After signing up, you’ll be given a dial-in phone number (toll free) with 2 passwords - 1 for the host and 1 for everyone else. To attend, participants just dial in and type in the password. Essentially this service is automated, and so the cost is far less than operator assisted; though fewer features are included in this type of conferencing.

Think of teleconferencing as a real-time communication between more than a few people who are in different physical spaces. Besides meetings, this method can be used to brief customers, train off-site employees, conduct company workshops – just to name a few. A teleconference can bring together people under one roof, who are normally separated by hundreds of miles.

Though speakerphones can enable 2 groups of people to have a discussion from different locations, the poor sound quality makes this option undesirable for most business calls. Because the use of a ‘conference bridge’ is much like a server (acting as a phone answering multiple calls at once), the technology and clarity far surpasses the 3-way call and speakerphone capabilities.

Advantages of Teleconferencing

  • Saving money - travel costs to attend multi-departmental meetings can be exorbitant

  • Anyone can attend - those employees who wouldn’t normally be included, can now participate as well

  • Meetings are on point - they are shorter and more focused to purpose and problem solving, with less social distraction

  • Ease of scheduling - a mere phone call to attend allows more flexibility in location

  • Preparedness increases - workers will have their notes and research on hand

  • Increased interaction - more people participate than when they are face-to-face.


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